Tracking order

Thank you for choosing SensusTouch for your Keyboard, Mouse, and Headphone needs. We are committed to providing a transparent and smooth shopping experience. Once your order is processed and shipped, you can easily track its journey to your doorstep.

How to Track Your Order

You do not need an account to track your order. Simply follow these steps:

  1. Locate Your Tracking Information: After your order ships, you will receive a shipping confirmation email at the address you provided during checkout. This email will contain your unique tracking number and a link to the carrier's website.
  2. Use the Tracking Number: Your tracking number is the key to monitoring your package. You can enter this number directly on the shipping carrier's website (e.g., DHL, FedEx, UPS, or your local postal service).
  3. Check Your Order Status Page: You can also visit the link provided in your shipping email, which will take you directly to the carrier's detailed tracking page for your specific parcel.

If you have not received a shipping confirmation email within the estimated processing time, please check your spam/junk folder or contact us at [email protected] for assistance.

Using a Universal Tracking Service

For added convenience, you can use a reliable third-party package tracking platform that aggregates data from hundreds of carriers worldwide. This is especially useful for international shipments.

We recommend using 17Track.

How to Use 17Track:

  1. Visit the 17Track website.
  2. Paste or type your tracking number into the main search field.
  3. Click "Track" or press Enter. The service will automatically identify the carrier and display the latest status updates, location scans, and estimated delivery information.

Platforms like 17Track, AfterShip, or PackageRadar provide a unified view and often offer mobile apps for tracking on the go.

Understanding Tracking Statuses

Common status updates you may see include:

  • Label Created: The shipping information has been received by the carrier.
  • In Transit: Your package is moving through the carrier's network.
  • Out for Delivery: The package is on the delivery vehicle and will be delivered that day.
  • Delivered: The package has been delivered to the provided address.

Please note that carrier scans may sometimes have a delay of several hours before updating online.

Need Further Help?

If your tracking information shows "Delivered" but you have not received the package, we recommend first checking with your household members, neighbors, or building reception. Also, verify the shipping address on your order confirmation.

For any other issues with tracking or delivery, our support team is here to help. Please email us at [email protected] with your order number and any relevant details, and we will investigate promptly.