Refund policy

Refund Policy Overview

At SensusTouch, we are committed to your complete satisfaction with every purchase of our Keyboards, Mice, and Headphones. If you are not entirely satisfied with your order, you may be eligible for a refund under the terms outlined in this policy.

Eligibility for Refunds

To be eligible for a return and refund, your item must meet the following criteria:

  • The item must be in its original, unopened packaging with all seals, tags, and accessories intact.
  • The return must be initiated within 30 calendar days from the date of delivery.
  • A valid proof of purchase (order number) is required.
  • Items must be in new, unused, and resalable condition.

Please note that certain products, such as opened software bundles or personalized items, may not be eligible for a refund unless defective.

Non-Refundable Items

The following items are generally not eligible for refunds:

  • Products damaged due to misuse, accident, or improper handling by the customer.
  • Opened software, digital downloads, or products where the license key has been revealed.
  • Gift cards or downloadable software purchases.
  • Items returned without all original packaging and components.

Return Process

  1. Contact Our Support Team: Before returning any item, please contact us at [email protected] with your order number and reason for return. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.
  2. Package Your Item Securely: Please repackage the item securely in its original packaging, including all accessories, manuals, and cables. Include the RMA number clearly on the outside of the package.
  3. Ship the Item: Ship the package to the address provided by our support team using a trackable shipping service. We recommend insuring the package, as SensusTouch is not responsible for items lost or damaged in transit.

Refund Timeline and Method

Once we receive and inspect your returned item, we will notify you of the status of your refund.

  • If approved, your refund will be processed automatically to the original method of payment.
  • Please allow up to 10 business days for the refund to appear in your account after processing, depending on your bank or payment provider.
  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped) or a defective product.

Defective or Incorrect Items

If you receive a defective product or an incorrect item, please contact us immediately at [email protected]. We will arrange for a prepaid return label and expedite a replacement or full refund at no extra cost to you.

Contact Us for Refund Inquiries

If you have any questions regarding our Refund Policy, please do not hesitate to contact our customer support team. We are here to help.

Email: [email protected]