FAQ

Orders & Shipping

How long does shipping take?

Processing typically takes 1-2 business days. International shipping times vary by destination. You will receive a tracking number via email once your order ships.

What are my shipping options and costs?

We offer standard and expedited shipping. Costs are calculated at checkout based on your location and order size.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will assist you if your order has not yet entered the shipping process.

Returns & Warranty

What is your return policy?

We offer a 30-day return policy for unopened and unused items in their original packaging. For defective products, please refer to our warranty section. To initiate a return, please email [email protected] with your order details.

Do your products come with a warranty?

Yes. All SensusTouch keyboards, mice, and headphones come with a standard manufacturer's warranty, typically ranging from 1 to 2 years against defects in materials and workmanship. The specific warranty period is listed on each product page. Warranty claims can be filed by contacting [email protected].

What if I receive a damaged or defective item?

Please contact our support team at [email protected] within 7 days of delivery. Include your order number and photos/videos of the product and packaging. We will arrange a replacement or refund promptly.

Products & Compatibility

Are your keyboards and mice compatible with my computer?

Our peripherals are designed for broad compatibility. Most keyboards and mice use standard USB-A, USB-C, or Bluetooth connectivity and are compatible with Windows, macOS, Chrome OS, and major gaming consoles. Please check the "Specifications" section on the individual product page for detailed system requirements.

Do the headphones support wireless and wired connections?

Many of our headphone models offer dual-mode connectivity. Product listings clearly specify whether a model is wireless (Bluetooth), wired, or both. Details on included cables and battery life are available on each product page.

Where can I find technical specifications or driver software?

Full technical specifications are listed on each product page. For products requiring dedicated software (e.g., for macro programming or RGB lighting), download links and instructions are provided in the "Downloads" or "Support" section of the relevant product page.

Payment & Security

What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are secured with SSL encryption.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We do not store your full credit card details on our servers.

Contact & Support

How can I get help with a product or order?

Our dedicated support team is here to help. For the fastest assistance, please email us at [email protected]. Include your order number (if applicable) and a detailed description of your inquiry. We aim to respond within one business day.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times will be displayed at checkout based on your shipping address. Please note that customers are responsible for any applicable customs duties, taxes, or import fees.